Panda Pay Payment Authorization Agreement

1. Authorized Transactions

This authorization covers the following electronic fund transfers:

• Recurring Debits — Bank Connection Fee: A recurring charge at the then-current subscription rate and billing frequency, beginning after any applicable trial period. Current pricing, billing schedule, and trial period details are displayed in the app at the time of enrollment. For subscription details and cancellation instructions, see Section 9 of our Terms & Conditions.
• One-Time Debits — Cash Flex™ ("Cash Flex") Return: A one-time debit in the amount of your active Cash Flex, on or after the scheduled return date you selected at the time of confirmation. The exact return amount and date are displayed in the app before you confirm Cash Flex. By confirming, you authorize the debit.
• One-Time Debits — Expedited Delivery Fee: If you select expedited delivery for Cash Flex, a one-time debit in the amount of the then-current expedited processing fee, as displayed in the app at the time of selection. By selecting expedited delivery, you authorize this debit.
• Credits — Cash Flex Delivery: A credit to your linked bank account for the Cash Flex amount you confirmed.

When you accept Cash Flex, you separately authorize Panda Pay to initiate a one-time electronic debit from your linked bank account in the amount of Cash Flex on or after the scheduled return date you selected. This separate authorization is given each time you confirm Cash Flex in the app.

Cash Flex is not a loan. The return debit described above is not a loan repayment.

2. Your Right to Stop Payment

You may stop any scheduled electronic debit by contacting us at support@pandapay.money at least 3 business days before the scheduled transfer date. You also have the right to contact your bank directly to place a stop payment order on any scheduled debit.

Only one Cash Flex may be active at a time.

3. Your Right to Revoke Authorization

You may revoke this authorization at any time by unlinking your bank account in the app or by contacting us at support@pandapay.money. Please allow up to 3 business days for the revocation to take effect.

Closing your Panda Pay account or unlinking your bank does not automatically revoke any pending or in-process debits. Please allow up to 3 business days for cancellations and revocations to take effect.

4. Failed Debits and Insufficient Funds

If a scheduled debit is returned due to insufficient funds or uncollected funds, Panda Pay may re-initiate the debit up to two (2) additional times within 10 days of the original attempt, for a maximum of three (3) total attempts. Debits returned for other reasons (such as a closed account or revoked authorization) will not be re-initiated. Panda Pay will not charge additional fees for failed or re-initiated debits.

Your bank may charge you overdraft fees, NSF fees, or returned item fees for failed debits. These fees are imposed by your bank, not by Panda Pay, and Panda Pay is not responsible for them. Ensure sufficient funds are available in your linked account before each scheduled debit date to avoid bank-imposed fees.

If you are unable to return funds, contact us at support@pandapay.money. Panda Pay does not pursue collections in the event of non-return.

5. Error Resolution

Definition of Errors

An "error" includes: (a) an unauthorized electronic fund transfer; (b) an incorrect electronic fund transfer to or from your account; (c) an omission of an electronic fund transfer from a statement or receipt; and (d) a computational or bookkeeping error made by Panda Pay relating to an electronic fund transfer.

How to Report an Error

If you believe an error has occurred with any electronic fund transfer, contact us at support@pandapay.money or write to us at Radiant Union LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702 within 60 days after the error appeared on your bank statement. When reporting an error, provide:

• Your name and the email address associated with your Panda Pay account
• A description of the error and why you believe it is an error
• The dollar amount involved

Investigation Timeline

We will investigate and determine whether an error occurred within 10 business days of receiving your notice (or 20 business days if your account has been open for fewer than 30 days). If we need more time, we may take up to 45 calendar days to complete the investigation, and we will provisionally credit your account within 10 business days of receiving your notice. We will notify you of the results of the investigation within 3 business days of completing it. You may request copies of the documents we relied on in making our determination.

6. Liability for Unauthorized Transfers

Your liability for unauthorized transfers depends on how quickly you notify us:

• Within 2 business days: Your liability is limited to $50.
• After 2 business days but within 60 days: Your liability may increase to $500.
• After 60 days: If you do not report an unauthorized transfer that appears on your bank statement within 60 days of the statement being sent, you may be liable for the full amount of transfers that occur after the 60-day period.

7. Account Information and Processing

You agree to maintain a valid linked bank account and to update your account information promptly if it changes. You represent that you are the account holder of the linked bank account or are authorized to initiate debits from the account.

Electronic fund transfers are processed through the Automated Clearing House (ACH) network via our banking and payment partners. For Cash Flex return debits, the specific amount will be displayed and confirmed by you in the app before the debit is initiated.

You will receive electronic confirmation of each transaction. This authorization remains in effect until you revoke it as described in Section 3 above.

Last updated: March 2026